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FAQ | Furniture Nation in Dallas | Fort Worth

DELIVERY

Yes! We deliver anywhere in the DFW metroplex, (ie. Dallas, Fort Worth, Denton). However our standard delivery fee's are base on a twenty mile radius. There will be additional fees based on distance beyond the twenty miles.

Delivery charges are based on a zoned service area. Standard fees are calculated based on Zone 1, which is approximately a 20-mile radius from the Furniture Nation showroom. Each additional zone represents increments of 10-miles from zone 1. An additional $25 mileage charge will be added for each Zone beyond Zone 1 - For example one basic item ($60) shipped to zone 2 (add $25) = $85

Shipping Charges

  1. Basic Item - $60
  2. Premium Item - $99
  3. Room Group / Set - $120

Basic Items

  1. Basic Item - Any one Basic Item is charged at a standard rate of $60, unless it is considered a Premium Item.

Premium items

  1. Premium Item - Any item charged at a slightly higher rate of $99, due to weight, size, and/or a longer assembly and setup time. (Examples include bunk bed/loft bed, storage/captains/trundle bed, china/buffet & hutch, wall unit and some small dinettes).

Room Group

  1. Any combination of two items equals a Room Group.
  2. If one or both items are Premium Items it is still considered a Room Group, however the delivery is calculated by adding the two respective charges together.
  3. Any category Group or Set is a Room Group, even if it contains multiple items (Examples include 5pc Bedroom, 7pc Dining, Living Room set, and Office Suite).
  4. Each Room Group Unlocks FREE Shipping for two additional items and two accessory items (excluding Premium items).

Exceptions

  1. A 3pc Coffee Table Set is considered one Basic Item.
  2. Some small Dinette Sets may be considered a Premium item instead of a Room Group.
  3. A Mattress or Mattress Set is one Basic Item on its own. However, if purchased with a Bed or Bedroom Group, it is part of the bed and therefore, rides free of charge and does NOT use any of your FREE shipping Slots.
  4. An accessory is a Basic Item, therefore charged at the standard rate for an item, unless it is added to a Room Group.

Free Shipping Offers

  1. Two Basic Items ship free with one Room Group
  2. Two Accessories ship free with one Room Group
  3. One Mattress/Mattress Set can ride free with one bed or bedroom group

Dallas and Fort Worth's Furniture Nation uses independent contractors to facilitate your delivery. Here's how it works:

  1. We will call you to confirm your delivery day and time.
  2. We select a 3-hour window between 10:00am and 9:00pm that's convenient for you.
  3. Our delivery contractors arrive on schedule, then deliver and setup your furniture.

You relax and enjoy your beautiful new furniture. It's that easy!

At Furniture Nation, we work with an extensive network of importers and manufacturers throughout North America. (That's why we offer such great values and affordable name brands!) Most orders are available for delivery within a few days, however delivery times may vary. On occasion, certain items may need to be special ordered or demand for a particular piece may be higher than anticipated resulting in a delayed delivery. Custom order time frames can generally vary from 2-8 weeks depending on location, manufactures or product. We recommend that you contact us at 817-605-7632 to confirm product availability before placing your online order.

Yes! We strive to accommodate your schedule. The delivery date of your order can be changed any time up to 24 hours before delivery. To reschedule, simply contact us either via email or call 817-605-7632.

Yes! Some Furniture Nation customers prefer to pick up their order at our Dallas showroom. Our customer service representatives will contact you to inform you when your order is available for pick up. At the time of pick up, make sure you have someone to assist you in safely loading merchandise into your vehicle. Customers are responsible for checking the condition of their merchandise prior to leaving the Dallas loading dock. Customers are also responsible for providing their own materials for safe and secure transportation, i.e. blankets and tie-downs. The staff at Furniture Nation in Fort Worth is not authorized to tie down your merchandise. We appreciate your understanding.

GENERAL

Yes! Delivery costs include professional assembly and setup of all merchandise. Before delivery, customers are responsible for clearing the area where the new furniture is to be placed. If customers need assistance moving, disassembling, or hauling away old furniture at the point of delivery, this service is at the sole discretion of our independent delivery contractors and may result in additional fees.

No problem! We're committed to quality and customer service, and all of our Dallas and Fort Worth customers are valued. We do our best to make your delivery successful; however there are times when issues arise that are beyond our control. If In the rare event that your merchandise is damaged at arrival, rest assured that we will replace the item as soon as possible. Our delivery professionals usually notice any damage during assembly and setup; however, if you discover any overlooked damage, please contact us within 48 hours of your delivery to initiate the replacement process.

Not even close! We are considered a specialty store and are affiliated with close to a hundred manufactures with access to over 50 thousand items. Unfortunately, it's neither physically possible nor financially viable for us to display all items online in our showroom for you to touch and feel. Hence, our online selection is greater than our Dallas and Fort Worth showroom capacity, however we constantly strive to keep a vast variety of styles and the latest designs in our Dallas showroom at all times. Our extensive showroom inventory allows you to experience the quality, style and value of merchandise that we offer, and our online sources grant a wider range of selections to suit every style and budget. If you can't come to Dallas and see our showroom because you're living near Southlake or Denton, our online selection is your best option!
Yet, of course we understand that you may want to "touch and feel" various products in order to make the right buying decision. If there are certain items that you have seen or liked in person, we invite you to give us an opportunity to match or beat any prices. Our philosophy is simple "if we can get it we can beat it".

No. At Furniture Nation, we take your privacy seriously. Any information collected during the course of a transaction is only used internally to provide you with the best customer service possible. We are committed to keeping your email address confidential, and do not sell, rent, or lease your information to anyone. We will use your email address solely to communicate Furniture Nation sales information to you. Please feel free to review our privacy policy by clicking on the link.

Yes! All new merchandise has a manufacturer warranty. Manufacturers normally warrant all merchandise to be free of manufacturer defects in materials and workmanship for a period of one year from the date of purchase. Due to our extensive network of importers and manufacturers throughout North America, some warranties vary in length of time from one year up to limited lifetime, and may cover specific areas of construction. The warranty is void if the manufacturer or Furniture Nation determines that damage has been caused by abuse, accident, or negligence. If damage is deemed to be covered by the warranty, repair or replacement will be at the sole discretion of the manufacturer.

Yes! We offer two kinds of protection plans:

  1. 5-year stain protection plan for upholstery.
  2. 5-year Premium Combination plan that covers every item on your invoice.

At Furniture Nation, we are just a phone call or email away-and you'll get a real person on the phone when you call. We are always here during operating hours to answer any questions you may have. Searching for a particular item? Have questions about the quality of a product? For these and any other questions, contact our customer service representatives by email or call 817-605-7632.

PRICING AND PAYMENTS

Come to our showroom and choose from one of our various payment options. We offer 6, 12 & 24 months financing with no interest and equal monthly payments with approved credit. Have a few bumps and bruises on your credit? Not a problem, try our popular No credit check options. All you require is minimum income of $1200 per month, Active checking account for three months, and employment of 30 days or more and that's it! You're approved. Pay in full in 90 days and it's the same as cash. Don't qualify for some of the previous options? Try our free in-store lay-a-way plan. Of course we also accept cash and charge in our showroom.
Buying online? Buy with confidence because we've selected Authorize.net & PayPal, the safer, easier way to make an online payment using your credit card.

We strive for accuracy in our online pricing and product information. However, should an error occur, we reserve the right to correct such errors and the right to not honor erroneous pricing on the website. If an order containing a pricing error is placed online, our customer service representatives will contact you. The order will be cancelled, any payments authorized will be refunded, and you will be given the opportunity to place your order at the corrected price.

CANCELLATIONS AND RETURNS

Yes. Online orders can be cancelled up to 24 hours after the initial order placement. Please understand that because we strive for timely deliveries, we quickly process orders once an order is placed. Thus Furniture Nation becomes financially obligated to complete orders from our suppliers. Therefore, once the 24-hour cancellation window has expired, the sale becomes final.

No. Once merchandise has been delivered it may not be returned for a refund. Should an exception be made and we permit the return of any merchandise, a 25% restocking fee will be charged and the balance will be issued as in-store credit only. To be considered for return in such cases, merchandise must be in excellent condition and in its original packaging. Store credit will not be issued on shipping or delivery charges. For more information please review our terms and conditions.

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